Private household management
The house, the people who work in it, and a record of both that stays with you.
Melbourne · Mornington Peninsula · Further afield
Services
Every home is different. We begin with a conversation, work out where support would be most valuable, and recommend the service and level of involvement that fits.
01
For the house you are not always in. We inspect it on a schedule, keep maintenance and trades on track, and send you a written account after every visit. Add Arrival & Departure and it is cleaned, stocked and ready when you arrive.
02
For the home you live in. We take responsibility for everyone who works in it, directing the staff you already have and providing our own vetted staff where there is a gap. Contractors are met on site, quotes compared and invoices checked before they reach you. Includes Property Oversight.
03
For households where too much sits with one person. A two-week assessment shows what is in place and what is missing. We then build the documentation that lets anyone competent keep your house to your standard, for a fixed fee agreed first. What we build belongs to you.
04
For dinners, family dining and entertaining at home. Tell us how you want the occasion to feel. We bring the chef, the service, the flowers and the table, and hold the standard while you enjoy it. Available whether or not we look after your household.
Most of what keeps a home running is in someone's head. The rest is scattered across spreadsheets, messages and contractor inboxes. We bring it together in one record that belongs to the household. When someone leaves, what they knew stays.
Approach
No two residences run the same way. We start by understanding what is already in place, where responsibility sits and what you would like to work differently. From there, the scope is clear.
01 · Conversation
A private conversation about your home and what you would like help with. We ask only enough to understand the need. The detail waits until an agreement is signed.
02 · Walkthrough
Brynee visits the property, meets the people involved and looks at what already supports the home. How much we look at depends on the service. A house to be looked after does not need a full consulting assessment to begin.
03 · Recommendation
We recommend the service and level of involvement that fits, with scope, responsibilities, exclusions, reporting and fees in writing before work begins.
04 · Delivery
Ongoing services can typically begin within a fortnight of agreement. Consulting follows the two-week assessment and the agreed plan. Whatever the service, you get clear accountability, communication and discretion.
Privacy
Who we serve
We work with private families, and with the house managers, estate managers and family offices who look after their households day to day. Whoever calls, they reach one person who already knows the house.
About
Meliora was founded by Brynee Kelly after more than a decade looking after private residences, multi-property estates and superyachts in Australia, New Zealand and the UAE.
She spent that decade as the person doing the job: managing the staff, meeting the contractors, keeping the house ready and the family untroubled. Every service Meliora offers exists because she has stood in the gap it fills.
Meliora is Latin for better things, always better. It is the standard we hold in every home in our care.
No. Most of our work sits alongside an existing house or estate manager and supports them. We provide structure and take on what is better handled by Meliora.
We direct them. We set the standard, the roster and the routine for the people you have, and check the work. Where a role is missing or someone leaves, we can provide our own vetted staff. Either way you have one relationship and one invoice.
Brynee leads every engagement and is your contact. Visits and day to day work are carried out by a small team she has vetted, and you see the same people each time.
Each service has a set fee structure. After a first conversation we send it to you in writing, with the scope, and nothing begins until you have agreed it.
Ongoing services can typically begin within a fortnight of agreement. Consulting begins with a two-week assessment, after which scope, timeline and fee are agreed.
We are based in Melbourne and work across Melbourne and the Mornington Peninsula. We also look after interstate properties, and overseas properties where a family already has trusted people on the ground.
Everything you share is held in confidence, and nothing about your household ever appears in public. Every record we keep belongs to you and is handed over in full when an engagement ends.
Yes. References can be requested after a first conversation, and are arranged with the consent of the person giving them.
Contact
A few lines are enough to begin. Tell us what you are considering and how best to reach you. No address or household names are needed here.